Shipping policy

Shipping Policy — The Seasons

Last updated: November 3, 2025

We keep shipping simple. All U.S. orders ship for a flat rate of $10 — no surprise fees, no complicated tiers. Each order is packed with care and shipped from our studio, usually within 2–3 business days.

We don’t inflate our prices to hide shipping costs — it’s an honest reflection of what it takes to safely send something special your way.

1. Processing & Origin

Orders ship from California. Standard processing time is 2–3 business days (Monday–Friday, excluding U.S. holidays). Processing time is separate from transit time.

2. Shipping Methods, Rates & Coverage

Carriers: We primarily use FedEx and UPS (or an equivalent service at our discretion).

Service Area: United States only at this time.

Flat Rate: $10 per order (one address per order).

Delivery Confirmation: Packages are shipped without signature required 

3. Delivery Estimates (Transit Time)

Transit estimates shown at checkout are carrier estimates and are not guaranteed. Weather, carrier volume, or other factors may extend delivery times.

4. Risk of Loss; Delivery Confirmation

Title and risk of loss transfer to you when the carrier marks the shipment “Delivered.”
If you are concerned about porch theft or require added security, please ship to a secure address (e.g., workplace, staffed residence).

5. Damaged, Missing, or Incorrect Items

If an item arrives damaged, missing, or incorrect, email support@the-seasons.com within 5 business days of the carrier’s delivery scan.

Please include:

Your order number

Photos of the shipping box, packing materials, and item

A brief description of the issue

We will review and, at our discretion, offer a replacement (if available) or a refund per our Refund Policy.

6. Address Accuracy & Delivery Issues

Please confirm your shipping address at checkout. We are not responsible for delays or losses due to incorrect or incomplete addresses, forwarding, or unclaimed packages.
Once an order is in transit, we cannot make address changes.

7. Pre-Orders & Seasonal Launches

Pre-order items will display an estimated ship window on the product page and/or order confirmation. Dates are estimates and may change due to production or carrier conditions.
Orders containing both in-stock and pre-order items may ship together when all items are ready, unless otherwise stated.

8. International Shipping

International shipping is not available at this time.
If and when international destinations are added, duties/taxes and import rules will be disclosed at checkout.

9. California Proposition 65

Some products may contain chemicals known to the State of California to cause cancer or reproductive harm.
For more information, visit www.P65Warnings.ca.gov.
A Proposition 65 notice will appear on applicable product packaging and relevant product pages.

10. Changes to this Policy

We may update this Shipping Policy from time to time. The “Last updated” date reflects the current version.

Questions?
Email: support@the-seasons.com