Refund policy

Last updated: November 2025

We want you to love your purchase. If you’re not completely satisfied, we offer a 14-day return policy from the date your order is delivered.

To qualify for a return:

• Items must be in same condition and in the original packaging.
• Returns must be requested within 14 days of the carrier’s delivery scan.
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

To begin the return process, contact us at support@the-seasons.com with your receipt and your reason for return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for the cost of shipping and handling fees of all returns or exchanges. We are not responsible for any lost or damaged return packages.

 

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong item, please contact us at support@the-seasons.com within 5 business days of delivery.

Include:

• Your order number
• Photos of the shipping box, packing materials, and item
• A brief explanation of the issue

We’ll evaluate your claim and make it right.

Non-Refundable Situations

Returns will not be accepted for:

• Items not in original condition
• Used or altered items
• Returns requested after the 14-day window
• Gift-with-purchase promotional items
• Clearance or final sale items (if clearly marked)

Questions?

We're here to help.
Contact us anytime at: support@the-seasons.com